DAVIDSAN’S terms and GUARANTEE
(and other fine print)
Payment in full must be received before shipping.
Credit card (Master Card or Visa or Discover)
PayPal direct to firstname.lastname@example.org
Personal Check or Bank Check (shipment will be delayed until check clears)
On-site purchases and shipments to Illinois addresses will be charged 6.25% sales tax.
Davidsan’s warrants and guarantees all plants will arrive at your door alive and in good condition. If your box has visible damage, don’t refuse the package, but make sure the delivery person makes a notation of the damaged box. Be sure to document it by taking a picture of the damaged box before you open it.
Upon opening the box, if the plant is severely damaged, please immediately email to us a close-up, dated picture of the damage to the plant and damage to the box, if any. Minor twigs breaking, slight leaf curl, some leaf drop or small scuffs that have done only minor cosmetic damage to the tree are to be expected during normal handling or shipping. If we agree that your tree was in fact damaged beyond the norm, we will issue you a refund. Major damage from improper packing or shipping has only been an issue with us one time! Shipping charges are NOT refundable.
If your tree dies within the first two weeks after receiving it, please send us a picture within the two weeks after receipt!! We will try to work something out with you. But we cannot guarantee damage from accidents, weather conditions, improper planting or care by the owner, or damage from animals. We don’t have any control over the customer’s planting technique or subsequent care, or what sort of weather conditions it encounters after planting.
Davidsan’s shall be only responsible for refunding the purchase price of tree as stated in the above guarantee and shall not be responsible for any other damages, actual, punitive or otherwise, to the customer or customer’s property whatsoever, whether or not such are directly or indirectly associated with any sale or purchase from Davidsan’s. No other guarantee, including any implied guarantee, other than what is explicitly stated above will apply.
We are confident that your tree will arrive in good condition. All trees are personally hand-picked by me, Davidsan, and are carefully inspected before shipping. These trees are important to me and I almost consider them to be my babies! We pack and ship much better any other e-tailer hands down. We are proud of the fact that out of the thousands of trees we have shipped very few have ever had to be replaced or refunded.